Oasis Fans Claim Tickets Have Been Cancelled Amid Ticketmaster’s Crackdown on Bots and Resellers

Ticketmaster has begun cancelling thousands of tickets for Oasis’ upcoming reunion tour in a crackdown on bots.

Passes for the shows in the U.K. and Ireland went on sale in August 2024, but the on-sale process was marred by long delays and the use of dynamic pricing model, which meant that ticket prices were higher for some fans than expected. 

Reports said that over 50,000 tickets ended up on resale sites, despite efforts to restrict touts re-selling tickets at inflated prices.

A statement issued by promoters Live Nation and SJM Concerts at the time read: “Ticket resale is permitted at no more than the price you paid (face value + booking fees). Please only use the official resale partners Twickets and Ticketmaster. Selling tickets through unauthorised resale platforms will breach these T&Cs and those tickets may be cancelled”.

Now, Ticketmaster have been contacting some ticket holders to inform them that their tickets have been refunded as “it has been identified that bots were used to make this purchase,” meaning they “violate the tour’s terms and conditions.”

“These terms were specifically established to limit resale of tickets on unauthorised ticketing platforms for profit,” the message says. “Fans have been strongly advised by all parties not to purchase tickets from unauthorised resale sites, to protect them from fraud or refunding.”

However some Oasis fans have reported on social media that their tickets have been wrongly cancelled in the efforts, despite abiding the rules of the on-sale process. “If 2025 could actually get any worse – now I don’t even have this to look forward to any more,” wrote one fan on X (formerly Twitter) on Friday (February 7) showing a message from Ticketmaster saying that their tickets had been cancelled.

Another wrote: “So what’s this complete sh-tshow? Sat on my laptop for hours on general sale day to secure just TWO tickets for ONE gig and you’re telling me I’m a bot and a tout!” The post is accompanied by pictures of his ticket buying set-up which includes one device but with multiple tabs. 

Reports in the BBC and The Guardian have identified fans who have also had their tickets cancelled, with one telling the former that “it just feels like my dreams have been completely crushed.”

Billboard UK has approached Ticketmaster for comment. On the Oasis Refunds FAQ page, a message reads: “For ticket purchasers who believe they have had tickets refunded in error, refer to the email sent by the relevant agent when informed.”

Following the original on sale, the band responded to the news that tickets had been on-sale on resale sites for upwards of £10,000 ($12,412)

“We have noticed people attempting to sell tickets on the secondary market since the start of the pre-sale. Please note, tickets can ONLY be resold, at face value, via Ticketmaster and Twickets.

“Tickets sold in breach of the terms and conditions will be cancelled by the promoters.” Twickets shared Oasis’s statement and added their own: “Don’t buy tickets over face value. Official resale will be available on our website/app at face value only.”

Oasis’ reunion tour will kick off at the Principality Stadium in Cardiff, Wales on July 4, before heading to Manchester, London, Edinburgh and Dublin across the 19 dates. The tour will then head to North America, Latin America, Australia and Asia later this year.