Fans trying to buy Oasis tickets complain about being mistaken for bots and suspended from queue

31 August, 2024

Oasis

Some Oasis are complaining about being kicked out of the queue for tickets for the upcoming reunion tour, after being mistaken for bots.

The Britpop band announced a huge run of comeback gigs on Tuesday (August 27), dubbed Oasis Live ’25. Set to take place next summer, the trek will see Liam and Noel Gallagher perform on stage together for the first time in 16 years.

Tickets for the gigs went on sale this morning at 9am here for (UK), and here (Ireland). Ahead of the sale, fans online reported issues with both Ticketmaster’s main website and the app apparently “crashing” ahead of the sale as they received “503” errors – alongside long queues just to access the site, such was the demand for tickets.

Now, after over seven hours in the queue, some fans are complaining that the ticketing website has suspended their session after mistaking them for bots.

An error message reads: “Something about your browsing behaviour or network connection made us think you were a bot.” Customers who have received the message are encouraged to try again from a different device or location, ensure Javascript is enabled on their web browser and remove any third-party browser plugins that may be running.

Some fans have also received the message when trying to make purchases from the official Ticketmaster app.

“7 hours of waiting and checking only to be accused of being a bot. I’m not a bot,” one fan wrote. Another said: “I’m not a bot and I’m not using a web browser. I’m using your app and I’m logged into my long held account with you. This is false! You had one job…”

 

Many have also taken to social media to share disappointment at being sent to the back of the queue after hours of waiting.

“What a joke Ticketmaster is finally got through the second queue and it chucked me off, then took me back to the original queue,” one customer wrote on Twitter/X.

Another shared: “queue for 8 hours get to 148 after starting at 280,000 to be booted out and then not let back in. Then doesnt accept email even though its the same. Seeing people saying they have queued for much less time and now have tickets. How does that work?”

Ticketmaster told NME in a statement: “The queue is moving along as fans buy tickets. As anticipated, millions of fans are accessing our site so have been placed in a queue. Fans are advised to hold their place in line, make sure they’re only using one tab, clear cookies, and ensure they aren’t using any VPN software on their device.”

Fans have also been reacting to Ticketmaster’s controversial dynamic pricing system, which has seen the prices of tickets increase drastically. When ticket prices were revealed by pre-sale for Ireland, tickets started at €86.50. However, this fan shared a screenshot showing the tickets were going for €415.50 each.

Ticketmaster have clarified on their website previously that tickets that are “market-priced” “may increase or decrease at any time, based on demand. This is similar to how airline tickets and hotel rooms are sold.”

The ticketing platform also outlined its strict rules for purchasing tickets – confirming that customers will only be able to order four tickets per household and card. Additionally, Oasis have partnered with resale platform Twickets where fans can buy unwanted tickets for no more than face value (plus booking fees).

Concerts are scheduled for Manchester’s Heaton Park, London’s Wembley Stadium, Cardiff’s Principality Stadium, Dublin’s Croke Park, and Edinburgh’s Murrayfield Stadium. Mid-week, extra gigs were confirmed for Manchester, London and Edinburgh in response to “unprecedented demand”.

Concerts are scheduled for Manchester’s Heaton Park, London’s Wembley Stadium, Cardiff’s Principality Stadium, Dublin’s Croke Park, and Edinburgh’s Murrayfield Stadium. Mid-week, extra gigs were also confirmed for Manchester, London and Edinburgh in response to “unprecedented demand”.

The Dublin shows sold out fully earlier this afternoon, after going on sale at 8am – an hour earlier than the UK dates.

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